Last updated: March 11, 2026
These Terms, together with our Privacy Policy, Shipping Policy and Refund Policy, govern the use of the PINKPACT website and the purchase of products from our online store.
By accessing this website and placing an order, you agree to be bound by the policies described below.
TERMS AND CONDITIONS
COMPANY INFORMATION
This website is operated by The Pink Pact. Throughout this document, the terms "Company", "Merchant", "we", "us", and "our" refer to The Pink Pact. The terms "customer", "user", or "you" refer to any person accessing the website or purchasing products through it.
WEBSITE USE
By using this website, you confirm that:
- you are at least 18 years old or have the consent of a legal guardian
- the information you provide when placing an order is accurate and complete
- you will not use the website for any unlawful or fraudulent purposes
We reserve the right to refuse service to anyone at any time for reasons including but not limited to suspected fraud, misuse of the website, or violation of these terms.
PRODUCTS AND AVAILABILITY
Our website offers a selection of products related to personal care, sports, wellness and home aesthetics.
All product descriptions, images and prices are provided for informational purposes. While we strive to ensure accuracy, we cannot guarantee that all product information is always complete, current or error-free.
We reserve the right to modify product information, discontinue products or adjust prices at any time without prior notice.
ORDER ACCEPTANCE
When you place an order through our website, you are submitting an offer to purchase a product.
An order is considered accepted and the purchase contract concluded only when you receive a confirmation email indicating that your order has been processed and dispatched.
We reserve the right to cancel or refuse any order in cases including but not limited to:
- product unavailability
- pricing errors
- suspected fraudulent activity
- violation of these Terms and Conditions
PRICES AND PAYMENT
All prices displayed on the website are final and are shown in EUR or BGN, unless otherwise stated.
Payments are securely processed through Shopify Payments.
Accepted payment methods include:
- Visa
- Mastercard
- Maestro
- Apple Pay
- Google Pay
The Company does not store or process credit card information. All payment transactions are encrypted and handled by certified payment providers according to industry security standards.
PRIVACY POLICY
DATA CONTROLLER
The data controller responsible for processing your personal data is The Pink Pact.
Email: ivananankova@gmail.com
We process personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR).
PERSONAL DATA WE COLLECT
When you use our website or place an order, we may collect the following information:
- full name
- email address
- phone number
- shipping and billing address
- IP address and device information
- cookies and browsing data
This information is collected to ensure the proper operation of the website and to process customer orders.
PURPOSE OF DATA PROCESSING
- order processing and payment confirmation
- delivery and logistics management
- customer communication regarding orders
- fraud prevention and security
- website functionality and analytics
DATA SHARING
Your personal data may be shared with trusted third parties only when necessary to operate our services, including Shopify for website hosting and platform services, Shopify Payments for payment processing, and logistics partners or courier companies for product delivery.
These partners process your information solely for the purposes described above.
DATA RETENTION
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws.
YOUR RIGHTS
Under the GDPR, you have the right to:
- request access to your personal data
- request correction of inaccurate data
- request deletion of your personal data
- restrict or object to certain processing activities
- request data portability
To exercise your rights, please contact us at ivananankova@gmail.com.
SHIPPING POLICY
ORDER PROCESSING
Orders are typically processed within 1 to 2 business days after successful payment confirmation.
Orders placed during weekends or public holidays will be processed on the next business day.
SHIPPING ORIGIN
Products are shipped from partner warehouses located within the European Union and Asia. This allows us to maintain a wider product selection and support efficient logistics.
DELIVERY TIME
Standard delivery time is up to 7 business days after the order has been dispatched. Delivery times may vary depending on location, logistics conditions, or courier services.
CUSTOMS DUTIES AND TAXES
All customs duties, VAT and import taxes related to shipments arriving from warehouses outside the European Union are covered by the Company. Customers will not be required to pay additional fees upon delivery.
SHIPPING COSTS
Shipping costs are displayed during checkout. Orders above the currently announced threshold may qualify for free shipping. Orders below that threshold may include a fixed shipping fee shown before payment is completed.
TRACKING
Once your order has been dispatched, you will receive an email containing a tracking number allowing you to monitor the status of your shipment.
REFUND AND RETURN POLICY
RIGHT OF WITHDRAWAL
In accordance with European consumer protection legislation, customers have the right to withdraw from a distance purchase contract within 14 days from the date the product is delivered.
RETURN CONDITIONS
To qualify for a return, the product must:
- be unused
- be in its original condition
- be returned in its original packaging with all accessories
Returns that do not meet these conditions may be refused.
RETURN SHIPPING COSTS
Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.
NON-RETURNABLE ITEMS
For hygiene and health protection reasons, certain products cannot be returned once opened, including:
- cosmetics and skincare products
- personal care devices such as massagers and epilators
- underwear or intimate care products
DEFECTIVE OR INCORRECT PRODUCTS
If you receive a defective or incorrect product, please contact us within 48 hours of delivery and provide photographic evidence.
We will cover all return shipping costs and offer either:
- a replacement product
- a full refund
REFUND PROCESS
After receiving and inspecting the returned product, the refund will be issued to the original payment method used for the purchase.
Depending on your bank or payment provider, the refund may take between 3 and 10 business days to appear in your account.
CONTACT INFORMATION
If you have any questions regarding these Terms or our policies, please contact us at:
Email: ivananankova@gmail.com
Company: The Pink Pact